Protec Web Solutions Ltd - Billing and Cancellations

Note: For the purpose of this document Protec Web Solutions Ltd will be referenced as PWS

Service:
Prompt payment is necessary to ensure uninterrupted service of your account.
For credit card customers, you will be automatically charged the appropriate amount at the beginning of your account's billing period and periodically charged at the billing cycle you choose when ordering. Unless a cancellation request has been accepted and confirmed by PWS all billing will continue at the selected billing cycle.
For cheque and money order customers, PWS must receive your cheque or money order by the beginning of your billing period. Late payments, credit card refusals, expirations, chargebacks and disputes are subject to fines, suspensions and account terminations at PWSs discretion. All unpaid balances incurred during period of service by PWS are subject to collection. In addition, PWS reserves the right to suspend other services until any outstanding debt is cleared

30 Day Refund Policy:
100% satisfaction guaranteed. If you are not completely satisfied with your shared hosting plan, for whatever reason, we will refund all your money if you request that within 30 days of your account opening. No questions asked. No quibbles.

Please note: There is no refund for a domain registration, SSL Certificates or Dedicated Server fees.

Fees:
PWS reserves the right to charge a £100.00 fee for returned cheques as well as chargebacks. For international customers, if you are sending a cheque or money order the amount must be drawn in UK sterling.
PWS reserves the right to change pricing at anytime, if this occurs and it does not meet your approval, you can cancel your account.

Cancellations:
Any request for cancellations must be received via a land mailed letter. You will receive an email confirmation upon the cancellation of your account. Cancellations over the telephone and informal email cancellations are not accepted.

Submission of a cancellation letter does not automatically complete the cancellation request - your account may be past due or delinquent in which case the balance must be settled before cancellation of an account can be possible. Domain name transfers, non-usage, Internic problems, ISP problems, or any other secondary issues not directly related to PWS's services does not qualify an account for cancellation. Customers are urged to make sure that they receive a cancellation confirmation from PWS, indicating the closure of a domain and/or an account has been completed. Refunds will be given at the discretion of the Company Management.

Bandwidth Charges:
Any traffic overage will be billed at the end of each month. Traffic overage will be calculated using monthly traffic data (collected via MRTG and/or server logfiles) used minus the accounts allowance. This will be billed at the current rate per gigabyte which is displayed on the main website at http://www.protecweb.co.uk/hosting.asp. PWS shall have the right to take corrective action if a customer's bandwidth is excessive and interrupts service for other customers. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services

Payment Options:
Payment options are as follows:

Credit / Debit Cards:
PWS accepts Mastercard, Visa, Visa electron, Switch and Solo credit/debit cards.

Cheque Payment:
PWS cannot guarantee that a service will be provided until after any received cheques have been cleared.

Standing Order:
PWS cannot guarantee that a service will be provided until after any standing orders have been received.

Account:
A 30 day payment account can be applied for upon request. Please contact PWS accounts department for details.

Refunds:
Refunds will be given at the discretion of the Company Management.

Special Offers and Promotion Codes:
Special offers and promotion codes may sometimes be available through our website or other sources. Special offers may only be valid between specific dates and can be removed for new orders at any time. Unless specifically mentioned in the offer if a special offer is not available when you renew your services then the full current price must be paid in order to renew any services that were received at discount or free of charge. Special offers only apply to new services ordered while the offer is available. Unless specifically mentioned in the special offer existing clients services will not be eligible for the special offer.